PROMOTER T&Cs:
1. This ticket is a personal, revocable license and, at all times, remains the property of the Promoters. This ticket must be surrendered to the Promoters upon request.
2. This ticket is sold on behalf of the Promoters to the Consumer. Any tickets purchased by business or traders in breach of the T&Cs of Ticket Sale will be cancelled.
3. Ticket resale is permitted at no more than the price you paid (face value + booking fee). Please only use the official resale partner www.twickets.live. Selling tickets through unauthorised resale platforms will breach our T&Cs and those tickets may be cancelled.
4. Ticket sales are limited to 6 per person. Only tickets purchased through approved agents are valid. The venue reserves the right to refuse admission.
5. Admission to this event is at all times subject to any terms, conditions or rules of the Promoter and the venue operator. You must also adhere to the Promoter or venue operator's specific terms of entry and protocols surrounding Covid-19 - this could be, but is not limited to, an obligation to provide negative lateral flow tests or provide vaccination certificates. If you do not comply with any Promoter or venue terms, conditions or rules then the Promoter or venue operator may refuse admission or require you or other ticket holders to leave the venue and you will not be entitled to a refund.

CHILDREN UNDER 14 POLICY
As a responsible entertainment venue, the safety and comfort of our patrons is paramount. This Duty of Care is particularly relevant when protecting minors under 14 years old; as such our policy is that all children under 14 years old must be accompanied by an adult, defined as someone 16+ years of age who will be present for the full duration of the event.
For certain shows where the audience is both seated and standing, no one under 14 years old will be permitted AT ALL to stand on the auditorium floor.
Parents should always be aware of their general responsibilities regarding their children's safety in situations where they are outside their direct control, and indeed legislation detailing these responsibilities.
Public safety continues to be our priority. We're doing all we can to keep you safe at our venue. Please remember we do not permit backpacks or large bags and you will be screened upon arrival. Read more about our safety policy here http://www.metroradioarena.co.uk/venue-information/venue-safety/

BAG POLICY
We encourage you to only bring essential items and stress no large bags or backpacks at all will be permitted into venue.
We will not allow any large bags, backpacks, holdalls, luggage or computer bags into the venue. There is no storage or cloak room facility available so please make alternative arrangements before arriving to the venue.
Exceptions will only be made for those with medical requirements and/or special needs, we ask this is communicated to venue ahead of visit for ease of entry. Please contact us on mracustomerservices@smgnewcastle.co.uk
All entry constitutes consent to search.